# Burrow

> Burrow knowledge base – help articles and documentation.

## Pre-Order Questions

- [Do you offer financing options?](https://havenly-burrow.kustomer.help/en_us/do-you-offer-financing-options-Syt67Q6Zgx.md): Yes We offer a range of financing options from 3 6 and 12 months ranging from 030 APR through our partnership with Affirm You can prequalify for financi
- [Will I be charged for the order at check out or when it ships?](https://havenly-burrow.kustomer.help/en_us/will-i-be-charged-for-the-order-at-check-out-or-when-it-ships-HJnjXmpZgg.md): For security purposes we do not store credit card information This means you    will    be charged    at the time of purchase
- [Can I make changes to my order after placing it?](https://havenly-burrow.kustomer.help/en_us/can-i-make-changes-to-my-order-after-placing-it-rkYlVX6Zll.md): Once an order has been placed it is automatically dropped into our workshops queue and is not able to be edited If you contact us within 24 hours of placing 
- [How does the referral process work?](https://havenly-burrow.kustomer.help/en_us/how-does-the-referral-process-work-ByYGEQpWxe.md): Burrow has partnered with Friendbuy to offer rewards for referring your friends to Burrow The referrer or advocate thats you will be prompted to enter your
- [Do you have swatches or samples you can send out?](https://havenly-burrow.kustomer.help/en_us/do-you-have-swatches-or-samples-you-can-send-out-SyKSEXpblx.md): Swatches of the various fabrics used for our sofa collections are available  here  The first 5 are free  At this time we do not have swatches or samples of o
- [Why isn't my promo code working?](https://havenly-burrow.kustomer.help/en_us/why-isnt-my-promo-code-working-B1W_EmaZlg.md): Sorry about that Per our terms and conditions discounts promotions and other such deals cannot be combined This means that during promotional periods your
- [Can I get design help before placing my order?](https://havenly-burrow.kustomer.help/en_us/can-i-get-design-help-before-placing-my-order-S16mh5oYgx.md): Absolutely Our  Burrow House Design Team  is here to help you with product questions customization options fabric and finish selections and space planning b
- [Burrow Warranty & Extended Warranty](https://havenly-burrow.kustomer.help/en_us/burrow-warranty-extended-warranty-H1WYWQTWgx.md): We stand by our furniture with a warranty that covers defects in materials and workmanship for one year starting on the date of delivery There are no fees to 

## Shipping & Assembly

- [Where do you ship?](https://havenly-burrow.kustomer.help/en_us/where-do-you-ship-S1RjEXpxx.md): At the moment we only ship to the contiguous United States We are always looking to expand however so be sure to    sign up    for our emails so we can let 
- [Can I specify my delivery date?](https://havenly-burrow.kustomer.help/en_us/can-i-specify-my-delivery-date-HJegBQaWgl.md): Unfortunately a specific delivery date cannot be chosen or guaranteed The estimated shipping time frame is available on all product pages under the Add To Car
- [Can I delay my order’s ship date?](https://havenly-burrow.kustomer.help/en_us/can-i-delay-my-orders-ship-date-rJSPHm6bxl.md): At this time were not able to hold orders or offer deferred delivery on orders We recommend waiting to place your order until you are ready to receive your i
- [Do you offer freight forwarding services?](https://havenly-burrow.kustomer.help/en_us/do-you-offer-freight-forwarding-services-BJetB7Tbge.md): While were happy that customers outside of our current markets are excited to try Burrow we do not offer freight forwarding services nor do we partner with a
- [Do you offer white glove delivery or assembly?](https://havenly-burrow.kustomer.help/en_us/do-you-offer-white-glove-delivery-or-assembly-rJIoB76bgg.md): Do you offer white glove delivery or assembly
- [Do I have to be home for my order to be delivered?](https://havenly-burrow.kustomer.help/en_us/do-i-have-to-be-home-for-my-order-to-be-delivered-HyZshQTgx.md): Nope you do not have to be home FedEx can leave the packages on your porch in front of your house or at the apartment building lobby if you are not home You
- [Where is my order?](https://havenly-burrow.kustomer.help/en_us/where-is-my-order-HkE_aQaWgx.md): Our Look Up Order Status tool has the most uptodate information on your order status including estimated delivery date range and once available tracking in
- [How many boxes should I expect?](https://havenly-burrow.kustomer.help/en_us/how-many-boxes-should-i-expect-r11oaXpZxg.md): Nomad Seating     Wondering how many boxes to expect Generally youll receive one more box than the number of seats you ordered plus additional boxes for pi
- [Help! I think I am missing boxes](https://havenly-burrow.kustomer.help/en_us/help-i-think-i-am-missing-boxes-r1WTaQTbxe.md): Occasionally boxes are sorted onto separate trucks due to their size We were not notified of this beforehand and apologize for any inconvenience this has cause
- [What happens if my order is lost?](https://havenly-burrow.kustomer.help/en_us/what-happens-if-my-order-is-lost-HJUyR7abge.md): If you believe that your order is lost please reach out to  supportburrowcom   Because we ship all orders via FedEx Ground if a package is lost or missdel
- [My item arrived damaged. What should I do?](https://havenly-burrow.kustomer.help/en_us/my-item-arrived-damaged-what-should-i-do-ryG7CQTbel.md): We are so sorry if anything arrived damaged Reach out to us at   supportburrowcom   with pictures including photos of the damaged packaging if applicable 
- [Can I pick up my order in store to avoid the shipping fee?](https://havenly-burrow.kustomer.help/en_us/can-i-pick-up-my-order-in-store-to-avoid-the-shipping-fee-H1ySCmTbll.md): Unfortunately no Our stores do not maintain inventory nor do they have the storage capacity to receive customers orders
- [If I order a backordered product, will my entire order be held until it's back in stock?](https://havenly-burrow.kustomer.help/en_us/if-i-order-a-backordered-product-will-my-entire-order-be-held-until-its-back-in-stock-r13KRQTZxl.md): Nope We ship all products as they become available Any backordered items will ship as they become available Should anything run later than estimated at check
- [What are the dimensions of your seating boxes?](https://havenly-burrow.kustomer.help/en_us/what-are-the-dimensions-of-your-seating-boxes-SJGScmAZle.md): Our sofas ship in compact boxes and are delivered via FedEx Ground The package dimensions are as follows        NOMAD COLLECTION    Seat Module Box 36 x 19
- [How to mount your Index Wall Shelf without drywall](https://havenly-burrow.kustomer.help/en_us/how-to-mount-your-index-wall-shelf-without-drywall-S1KXs7RWge.md): After youve completed Part 3 of the Index Wall Shelf assembly please follow these instructions to successfully install the nondrywall anchors  Tools Needed
- [How will my mattress arrive?](https://havenly-burrow.kustomer.help/en_us/how-will-my-mattress-arrive-Sy2M6mCZxl.md): The Lyric Hybrid mattress arrives in a singular box and will be wrapped in plastic and vacuumsealed Once unwrapped it will take at least 3 hours to expand an
- [Assembly Instructions](https://havenly-burrow.kustomer.help/en_us/assembly-instructions-H1bvrz9Xxx.md): Assembly instructions can all be found and downloaded from this page   burrowcomassembly
- [What is Taskrabbit and how does it work with Burrow?](https://havenly-burrow.kustomer.help/en_us/what-is-taskrabbit-and-how-does-it-work-with-burrow-SykBEZPxe.md): Taskrabbit connects you with trusted backgroundchecked local Taskers who can assemble your Burrow furniture for a flatrate price You can book this service d

## Seating & Modularity

- [What does modularity mean?](https://havenly-burrow.kustomer.help/en_us/what-does-modularity-mean-ryL5d7RWgg.md): Modularity is the use of individually distinct functional units that can be combined together to create a larger system or function independently as single modu
- [What makes teak special?](https://havenly-burrow.kustomer.help/en_us/what-makes-teak-special-SkH6OmCWel.md): Our Dunes collection features FSCrated teak a premium wood ideal for outdoor furniture for its fungus rot and woodboring insect resistance This resistance
- [Can I expand my sofa?](https://havenly-burrow.kustomer.help/en_us/can-i-expand-my-sofa-SJClYmAZel.md): Can I expand my sofa
- [Are the cushion covers removable?](https://havenly-burrow.kustomer.help/en_us/are-the-cushion-covers-removable-HJm7YXAbex.md): The tufts are sewn into the foam so we do not recommend removing your sofa cushion covers Please spot clean only
- [Can I change the legs on my sofa?](https://havenly-burrow.kustomer.help/en_us/can-i-change-the-legs-on-my-sofa-Bk64F7CWee.md): You can change the legs on your Nomad Range Field or Union sofa Feel free to reach out to our team at  bhvirtualsalesburrowcom  to get set up with your ne
- [I ordered a Nomad sofa with chaise and got an extra cushion](https://havenly-burrow.kustomer.help/en_us/i-ordered-a-nomad-sofa-with-chaise-and-got-an-extra-cushion-B12UFQAbel.md): All Nomad chaise lounges come with an extra seat cushion The seat cushion is for your sofa and gives you the ability to remove the chaise lounge and only use t
- [Can I turn my Nomad sofa into a corner sectional later?](https://havenly-burrow.kustomer.help/en_us/can-i-turn-my-nomad-sofa-into-a-corner-sectional-later-H1Idt7RWlg.md): If you own one of our Nomad sofas you can expand with the purchase of a corner piece You can also add as many modules as youd like Please reach out to our t
- [Are the cushions on your Nomad sofa reversible?](https://havenly-burrow.kustomer.help/en_us/are-the-cushions-on-your-nomad-sofa-reversible-H1MhY7Abel.md): Our Nomad fabric back cushions have one tufted side and one flat side to give you the styling option Our seat cushions however will be flat on both sides  Our
- [Can I choose what side the Nomad chaise goes on?](https://havenly-burrow.kustomer.help/en_us/can-i-choose-what-side-the-nomad-chaise-goes-on-H1pptXRxx.md): Great news Our furniture is modular and the Nomad chaise is designed so that it can be moved to any side or spot you want it placed with ease
- [Can you tell me more about the USB Charger in your Nomad sofas?](https://havenly-burrow.kustomer.help/en_us/can-you-tell-me-more-about-the-usb-charger-in-your-nomad-sofas-Sk01cmRbel.md): Our Nomad seating options come with 1 builtin 5volt Stingray USB plug no assembly necessary The plug will always be found on the right arm of the seat wh
- [Where is your seating manufactured?](https://havenly-burrow.kustomer.help/en_us/where-is-your-seating-manufactured-ry2b970bxx.md): Burrow products are thoughtfully designed in the USA and manufactured with carefully vetted partners from all over the world  including those in Vietnam Polan
- [Can I turn my Nomad loveseat into two armchairs?](https://havenly-burrow.kustomer.help/en_us/can-i-turn-my-nomad-loveseat-into-two-armchairs-rkF7qmCgx.md): Yes You can separate your current Burrow furniture to create smaller seating options All youll need is an additional set of arms and the possibilities are en
- [What are the dimensions of your seating boxes?](https://havenly-burrow.kustomer.help/en_us/what-are-the-dimensions-of-your-seating-boxes-SJGScmAZle.md): Our sofas ship in compact boxes and are delivered via FedEx Ground The package dimensions are as follows        NOMAD COLLECTION    Seat Module Box 36 x 19
- [How do I clean my bench?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-bench-SkTzW4Rbgx.md): Your new bench is precisionmilled from solid Ash a sustainablyforested hardwood A light dusting here and there should be all you need to keep it in shape b
- [What's the difference between the standard and plus cushion options?](https://havenly-burrow.kustomer.help/en_us/whats-the-difference-between-the-standard-and-plus-cushion-options-SJs0OXlCxl.md): Great question
- [Are Burrow’s sofas with chaise lounges reversible?](https://havenly-burrow.kustomer.help/en_us/are-burrows-sofas-with-chaise-lounges-reversible-ByrA9UPWe.md): FAQ Are Burrows Sofas and Chaise Lounges Reversible    Overview   Yes All Burrow sofas and chaise lounges are designed to be  fully reversible  This means 

## Shelving & Tables

- [Where are your coffee tables manufactured?](https://havenly-burrow.kustomer.help/en_us/where-are-your-coffee-tables-manufactured-BJEks7CZel.md): Our tables are all made in Poland Vietnam and India and are shipped from various warehouse locations across the United States
- [Will the wood in the coffee tables stain?](https://havenly-burrow.kustomer.help/en_us/will-the-wood-in-the-coffee-tables-stain-H1iWo7Ablg.md): As with any hardwoods we recommend wiping up all spills and dirt as soon as you can However the wood is treated with a protective stain to help fight against
- [How to mount your Index Wall Shelf without drywall](https://havenly-burrow.kustomer.help/en_us/how-to-mount-your-index-wall-shelf-without-drywall-S1KXs7RWge.md): After youve completed Part 3 of the Index Wall Shelf assembly please follow these instructions to successfully install the nondrywall anchors  Tools Needed
- [How do I figure out if my wall is sheetrock?](https://havenly-burrow.kustomer.help/en_us/how-do-i-figure-out-if-my-wall-is-sheetrock-S1uHiQAbll.md): The easiest way is to do one of the following    Knock on your wall If there is a hollow sound this means it is sheetrock  Take a thumbtack and press it int
- [How much weight can my Index Wall Shelf hold?](https://havenly-burrow.kustomer.help/en_us/how-much-weight-can-my-index-wall-shelf-hold-BJCPiQ0xe.md): The Index wall shelves can hold 90 LBS total or 30 LBS per shelf
- [How do I clean my marble table top?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-marble-table-top-SyCeERll.md): To clean your marble we recommend using a mild nonabrasive soap with warm water You can also use a stone cleaner Just be sure to avoid products containing a
- [How do I clean the metal on my table?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-the-metal-on-my-table-HyR1ZVRZlx.md): Our Kettle tables are made from spun steel To remove smudges or marks we would recommend using a soft microfiber or glass cloth with household dish soap and w
- [How do I clean my glass table top?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-glass-table-top-ByHWWE0Weg.md): To clean your glass table top we recommend using your favorite streakfree glass cleaner
- [How do I clean my Shelf?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-shelf-HypaJNCZlg.md): Your new shelves are precisionmilled from solid Ash hardwood A light dusting here and there should be all you need to keep them in shape but if you accidenta

## Beds & Bedding

- [What materials are used in your mattresses?](https://havenly-burrow.kustomer.help/en_us/what-materials-are-used-in-your-mattresses-BJbu2XCge.md): Our Hybrid uses layers of LURAcor Aerus and conventional polyurethane coam along with foamencased coils The coils are individually wrapped pocketcoil uni
- [Where are your mattresses manufactured?](https://havenly-burrow.kustomer.help/en_us/where-are-your-mattresses-manufactured-By5F2XAee.md): Our Lyric Hybrid mattresses are made in the USA with imported and domestic components
- [What is the lifespan of your mattress?](https://havenly-burrow.kustomer.help/en_us/what-is-the-lifespan-of-your-mattress-HJfi2X0Zex.md): All of our products go through rigorous durability testing to determine the longevity of each product Currently our Lyric Hybrid mattresses show minimal brea
- [What will happen to my old mattress?](https://havenly-burrow.kustomer.help/en_us/what-will-happen-to-my-old-mattress-r1ihhQ0bgx.md): Were on a mission to help reduce furniture waste Thats why we recommend donating or recycling your mattress to a local organization    If you live in Califo
- [How long can I store the mattress in its packaging?](https://havenly-burrow.kustomer.help/en_us/how-long-can-i-store-the-mattress-in-its-packaging-rkIRh7Cbge.md): We recommend keeping the Lyric Hybrid Mattress in its packaging for no longer than 6 months If the mattress is kept in its packaging longer than 6 months you 
- [How do you suggest transporting the mattress when moving?](https://havenly-burrow.kustomer.help/en_us/how-do-you-suggest-transporting-the-mattress-when-moving-S11eam0Wxg.md): For moving purposes we do not recommend folding nor bending the Lyric Hybrid Mattress Folding or bending a mattress creates pressure in the foam that could ca
- [Is the mattress cover removable?](https://havenly-burrow.kustomer.help/en_us/is-the-mattress-cover-removable-Bkr6QCZee.md): No we do not recommend removing the mattress cover from the mattress However you can add an additional mattress protector on top which can be removed
- [How will my mattress arrive?](https://havenly-burrow.kustomer.help/en_us/how-will-my-mattress-arrive-Sy2M6mCZxl.md): The Lyric Hybrid mattress arrives in a singular box and will be wrapped in plastic and vacuumsealed Once unwrapped it will take at least 3 hours to expand an
- [Should I turn or flip my mattress?](https://havenly-burrow.kustomer.help/en_us/should-i-turn-or-flip-my-mattress-Bku4a7Abxe.md): We suggest rotating your mattress every 36 months  from the top to the bottom However it is designed to have a distinct top side and bottom side Therefore
- [What are the sheets made of?](https://havenly-burrow.kustomer.help/en_us/what-are-the-sheets-made-of-B1ZL6XCWlx.md): Our Sijo sheets are made of 100 TENCEL lyocell fibers made from a blend of sustainably farmed eucalyptus and other wood sources This material is naturally co
- [Can I purchase sheets individually instead of in a set?](https://havenly-burrow.kustomer.help/en_us/can-i-purchase-sheets-individually-instead-of-in-a-set-B11ua7Cex.md): We have carefully curated products into sets The only items that can be purchased individually are duvet covers duvet inserts mattress protectors and pillow
- [Are your sheets dyed or fire retardant?](https://havenly-burrow.kustomer.help/en_us/are-your-sheets-dyed-or-fire-retardant-H1DK6X0ex.md): The sheets are batchdyed with organic and plantbased dyes The products are OekaTex Certified which guarantees that no harsh or harmful dyes or chemicals ar
- [Will the mattress protector also be a guard against allergens and bed bugs?](https://havenly-burrow.kustomer.help/en_us/will-the-mattress-protector-also-be-a-guard-against-allergens-and-bed-bugs-HkzjTQRbxx.md): No While it is antimicrobial and hypoallergenic it is not specifically designed for preventing bed bugs
- [What certifications do your frames have?](https://havenly-burrow.kustomer.help/en_us/what-certifications-do-your-frames-have-Sy03TXAgl.md): Our manufacturing partners are FSCcertified
- [What is the weight capacity for the bed frame?](https://havenly-burrow.kustomer.help/en_us/what-is-the-weight-capacity-for-the-bed-frame-rkH0aQCxe.md): The weight capacity for both the Chorus Bed including the wood  upholstered frame and headboard is 700 lbs for the Full and 800 lbs for the QueenKing
- [Is my Chorus bed frame compatible with another brand’s headboard?](https://havenly-burrow.kustomer.help/en_us/is-my-chorus-bed-frame-compatible-with-another-brands-headboard-Hy9ZCX0ee.md): Our Chorus headboards interlocking system is NOT universal and therefore cannot be combined with other brands frames
- [What type of fabric materials are used in the Chorus Upholstered Collection?](https://havenly-burrow.kustomer.help/en_us/what-type-of-fabric-materials-are-used-in-the-chorus-upholstered-collection-r1mmAX0Wxg.md): Our upholstery is made with 100 polypropylene The backing is made with vinyl and a needle punch coating
- [What size are the Burrow Woven Cotton throws?](https://havenly-burrow.kustomer.help/en_us/what-size-are-the-burrow-woven-cotton-throws-rJt9Cm0Wxx.md): Burrows Woven Cotton Throws are 70 L x 50 W inches
- [Where are Johanna Howard Home products made and shipped from? ​](https://havenly-burrow.kustomer.help/en_us/where-are-johanna-howard-home-products-made-and-shipped-from-S1Xyk4AWee.md): The cashmerelike alpaca wool used across Johanna Howard products comes from responsible family farms in Peru and the reliable cotton is woven by globally respe
- [How do I care for my mattress and bedding?](https://havenly-burrow.kustomer.help/en_us/how-do-i-care-for-my-mattress-and-bedding-HyMDyNRWgx.md): Lyric mattress    You may spot clean your mattress by dabbing warm water and mild soap on any stains We do not recommend removing the mattress covers machine

## Showrooms & Other Product Info

- [Where can I try out your products in person?](https://havenly-burrow.kustomer.help/en_us/where-can-i-try-out-your-products-in-person-HkerAXRZxe.md): You can see and test out our products at any of our  showroom locations   Please note that while showrooms have a good representative sampling of our products
- [Are your products ethically made?](https://havenly-burrow.kustomer.help/en_us/are-your-products-ethically-made-H1sICmAgx.md): When choosing partners we prioritize manufacturers with a stellar track record of maintaining the highest standard of labor ethics We have zero tolerance for 
- [How did you find and decide on these lighting partners?​](https://havenly-burrow.kustomer.help/en_us/how-did-you-find-and-decide-on-these-lighting-partners-HJu_0mCxl.md): We looked at hundreds of partners and chose our current selection because we believe youll love them as much as we do We handpicked limited assortments from 
- [What size are the Burrow Woven Cotton throws?](https://havenly-burrow.kustomer.help/en_us/what-size-are-the-burrow-woven-cotton-throws-rJt9Cm0Wxx.md): Burrows Woven Cotton Throws are 70 L x 50 W inches
- [Why do you sell lighting that you don’t make? ​](https://havenly-burrow.kustomer.help/en_us/why-do-you-sell-lighting-that-you-dont-make-SyUaAmCZeg.md): We want to help you create the home of your dreams and lights are a big part of that We dont make our own lighting right now but were big fans of our curate
- [Where are Johanna Howard Home products made and shipped from? ​](https://havenly-burrow.kustomer.help/en_us/where-are-johanna-howard-home-products-made-and-shipped-from-S1Xyk4AWee.md): The cashmerelike alpaca wool used across Johanna Howard products comes from responsible family farms in Peru and the reliable cotton is woven by globally respe

## Care & Cleaning

- [Sofa Cleaning Tips](https://havenly-burrow.kustomer.help/en_us/sofa-cleaning-tips-S1NXkV0gx.md): Our sofas are intended to be simple to clean Scroll through to see specific cleaning instructions for your particular sofa Please note that we never advise re
- [How do I clean my furniture?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-furniture-H1KH1NAee.md): For instructions on the care and cleaning of your seating including sofas and accent chairs please see our  sofa cleaning instructions  For all other furnitu
- [How do I clean my wooden furniture?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-wooden-furniture-B14h1N0Zgx.md): A light dusting here and there should be all you need to keep your coffee table shelves end tables and other wooden furniture in shape but if you accidental
- [How can I clean my rug?](https://havenly-burrow.kustomer.help/en_us/how-can-i-clean-my-rug-H1bYyEAZgl.md): Empire High Noon Ridge       Prairie Modern Cape House Desert Interval       Harvest Moon Block Party Scattered Showers North Country Morning Edition
- [How do I clean my accessories?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-accessories-rkhqJ4CZll.md): Throw pillows may be machine washed We recommend washing the cover and core separately Machine wash cold on a gentle cycle and tumble dry low Remove promptly
- [How do I care for my mattress and bedding?](https://havenly-burrow.kustomer.help/en_us/how-do-i-care-for-my-mattress-and-bedding-HyMDyNRWgx.md): Lyric mattress    You may spot clean your mattress by dabbing warm water and mild soap on any stains We do not recommend removing the mattress covers machine
- [Will the wood in the coffee tables stain?](https://havenly-burrow.kustomer.help/en_us/will-the-wood-in-the-coffee-tables-stain-H1iWo7Ablg.md): As with any hardwoods we recommend wiping up all spills and dirt as soon as you can However the wood is treated with a protective stain to help fight against
- [How do I clean my bar cart and tray?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-bar-cart-and-tray-S1oyeNCle.md): Your new bar cart and tray are made from solid Ash hardwood A light dusting here and there should be all you need to keep them in shape but if you accidentall
- [Should I turn or flip my mattress?](https://havenly-burrow.kustomer.help/en_us/should-i-turn-or-flip-my-mattress-Bku4a7Abxe.md): We suggest rotating your mattress every 36 months  from the top to the bottom However it is designed to have a distinct top side and bottom side Therefore
- [How do I clean my Credenza?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-credenza-Bks3eNRbxe.md): Your new credenza is precisionmilled from solid Ash a sustainablyforested hardwood A light dusting here and there should be all you need to keep them in sha
- [How do I clean my marble table top?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-marble-table-top-SyCeERll.md): To clean your marble we recommend using a mild nonabrasive soap with warm water You can also use a stone cleaner Just be sure to avoid products containing a
- [How do I clean the metal on my table?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-the-metal-on-my-table-HyR1ZVRZlx.md): Our Kettle tables are made from spun steel To remove smudges or marks we would recommend using a soft microfiber or glass cloth with household dish soap and w
- [How do I clean my glass table top?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-glass-table-top-ByHWWE0Weg.md): To clean your glass table top we recommend using your favorite streakfree glass cleaner
- [How do I clean my bench?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-bench-SkTzW4Rbgx.md): Your new bench is precisionmilled from solid Ash a sustainablyforested hardwood A light dusting here and there should be all you need to keep it in shape b
- [How do I care for my pillow insert?](https://havenly-burrow.kustomer.help/en_us/how-do-i-care-for-my-pillow-insert-HyO4bVCZgl.md): We recommend washing the pillow cover and core separately Machine wash cold on a gentle cycle Tumble dry low Remove promptly  Please note that these instruc
- [How do I clean my Shelf?](https://havenly-burrow.kustomer.help/en_us/how-do-i-clean-my-shelf-HypaJNCZlg.md): Your new shelves are precisionmilled from solid Ash hardwood A light dusting here and there should be all you need to keep them in shape but if you accidenta

## Returns

- [I changed my mind! How do I cancel my order?](https://havenly-burrow.kustomer.help/en_us/i-changed-my-mind-how-do-i-cancel-my-order-BJadE0Wll.md): No worries You can cancel your order by emailing  supportburrowcom  Be sure you put Cancel and your order number in the subject so we can prioritize your 
- [How long does it take to be refunded?](https://havenly-burrow.kustomer.help/en_us/how-long-does-it-take-to-be-refunded-r1QTWV0ll.md): Refunds will be issued in the form of the original payment within 2 weeks of the completion of Burrows return process Please note that refunds can only be iss
- [Are there any limitations on Burrow accepting a return?](https://havenly-burrow.kustomer.help/en_us/are-there-any-limitations-on-burrow-accepting-a-return-rkDCWVCWee.md): Returns will not be accepted if the product is damaged by the customer with scratches tears stains drilling or any other modifications We must receive the 
- [What should I do with my boxes?](https://havenly-burrow.kustomer.help/en_us/what-should-i-do-with-my-boxes-rJWxG40ge.md): If you are considering returning any Burrow product we recommend hanging onto your original packaging as returns without original packaging incur a higher retu
- [What happens if my return changes my discount tier?](https://havenly-burrow.kustomer.help/en_us/what-happens-if-my-return-changes-my-discount-tier-SJYfERbxe.md): Please note that your total amount refunded for the returned items will take into account all applied discounts and taxes In the case of partial returns you
- [I purchased through Best Buy. How do I return my order?](https://havenly-burrow.kustomer.help/en_us/i-purchased-through-best-buy-how-do-i-return-my-order-Byhf7NAZle.md): Sorry it didnt work out To begin the returns process please fill out our  return form  Our team will be in touch in 2448 hours to provide the next steps o
- [How can I return my order?](https://havenly-burrow.kustomer.help/en_us/how-can-i-return-my-order-rJoyM7pel.md): If you dont like your Burrow furniture please fill out our  Returns Form  within 30 days of receipt Well provide you with return labels for each of the boxe